FAQ: How do we know when spreadsheets are no longer enough?

Look for repeated failures in coordination, not just team size. Warning signs include broken evidence links, unclear ownership, conflicting versions, missed reviews, and excessive time reconciling records. Measure where the work is going before buying a replacement. Some problems can be fixed with a better index or ticket workflow; others justify a platform with reliable integrations and review history. Pilot the proposed solution using a real control and a real evidence request. Move when the benefit is clear, and retain the old records.

Related: SOC 2 audit and compliance hub; SOC 2 cost considerations.

Further reading: NIST automated control-assessment guidance.

Additional FAQs

SOC 1 or HITRUST?

The SOC 1 has a completely different purpose than HITRUST. Typically a company would perform both if they are a TPA processing medical claims and other claims, where, there is

Can our SOC 2 auditor also help us prepare?

Some preparation assistance may be possible, but independence needs to be evaluated for the actual services and relationships. Ask the CPA firm to explain the permitted scope of help and

How should we review an AI vendor beyond its SOC 2 report?

Read the report's actual scope, then evaluate the AI service you plan to use. Ask about the data path, model providers, retention controls, training use, important configuration choices, and changes

Can we scope SOC 2 to one product rather than the whole company?

Often, yes, provided the scope accurately describes the service and the systems supporting it. Start with the customer-facing product, then trace its data, infrastructure, people, and supporting processes. Shared identity

What are the SOC 2 criteria?

The five SOC 2 categories are Security, Availability, Processing Integrity, Confidentiality, and Privacy. Not every SOC 2 report covers all five categories. Read the report to see which categories and

Does a green automated check prove the control is working?

Not by itself. It provides evidence only about what the check measures, and only if its data and logic are reliable. Ask which systems are included, when the check last

Contact a SOC provider

Vulnerability assessment & penetration testing

Get Our Emails

SOC Reporting Guide