FAQ: What does meaningful human review of AI output look like?

Give the reviewer a clear task, enough information, and authority to reject or correct the result. Define what to check, which cases require escalation, and what record to retain. For a customer response, that may mean checking the source information and removing unsupported statements before sending. For higher-impact decisions, review needs may be more demanding. Avoid a process where people approve outputs too quickly to understand them. Test whether reviewers catch realistic mistakes and adjust the workflow when they do not. A named person at the end of a process is useful only if the review can change the outcome.

Related: SOC 2 audit and compliance hub.

Further reading: NIST Generative AI Profile.

Additional FAQs

What records should we keep from AI model evaluations?

Keep the purpose of the evaluation, the system and version tested, the relevant configuration, the approved test set or its controlled reference, results, and the reviewer’s decision. Explain the intended

What should we do when SOC 2 evidence is missing?

Record the gap and tell the control owner promptly. Determine whether the activity happened without a retained record, did not happen, or cannot be established from available information. Look for

SOC1 vs SOC2: Differences?

SOC 1 examines service-organization controls relevant to customers’ internal control over financial reporting. SOC 2 examines controls against the applicable Trust Services Criteria for the system and categories in scope.

How does a company get SOC 2 certified?

SOC 2 is an independent CPA examination, not a certification. Start by defining the system and relevant categories, identifying gaps, and preparing evidence. A Type 1 report addresses the system

How should we handle a control exception during the audit?

Keep the facts specific: what happened, when, which control was involved, and how many items may be affected. Identify the cause, assess the risk, and document corrective action with an

What should happen when an evidence integration stops working?

Make the failure visible and assign an owner to resolve it. Record the affected systems, the last successful collection, the missing period, and whether the underlying control continued operating. Use

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